Privacy
Policy.

Overview

Johnson County Lock & Key ("we," "us," or "our") operates within the Johnson County area and is accessible online at jocolockandkey.com. This Privacy Policy explains how we collect, use, store, and protect information when you use our website or request our services.

By using our website or submitting a service request, you agree to the practices described in this policy. If you have questions, please contact us before using our site.

Information We Collect

We collect information in two ways — directly from you, and automatically as you use the site.

Information you provide:

• Name and contact information (phone, email)
• Service address and property details
• Description of your locksmith need
• Company name (for commercial service requests)
• Preferred service timing

Information collected automatically:

• IP address and general geographic location
• Browser type, device type, and operating system
• Pages visited, time on site, and referral source
• Interaction data (clicks, form interactions)

How We Use Your Information

We use the information we collect for the following purposes:

• To schedule and dispatch locksmith service to your location
• To contact you regarding your service request or booking
• To create a job record in our service management system (WorkIZ)
• To respond to inquiries and provide customer support
• To send service confirmations and follow-ups
• To analyze and improve our website performance
• To comply with legal obligations

We do not sell your personal information. We do not use your information for unsolicited marketing without your consent.

Sharing & Disclosure

We do not sell, rent, or trade your personal information to third parties. We may share your information only in these limited circumstances:

• Service operations: We use WorkIZ, a field service management platform, to manage job scheduling. Your contact and service details are stored in WorkIZ to process your booking.
• Cloudflare: Our website uses Cloudflare for security, DNS, and form submission routing. Cloudflare processes request data as part of its infrastructure services.
• Google: We use Google Maps, Google Analytics, and Google Ads. These services may collect data as described in Google's Privacy Policy.
• Legal requirements: We may disclose information if required by law, court order, or to protect the rights and safety of our business or others.

Cookies & Tracking

Our website uses cookies and similar tracking technologies to operate and improve the site. These include:

• Essential cookies: Required for basic site functionality. Cannot be disabled.
• Analytics cookies: Google Analytics collects anonymized data about how visitors use the site (pages visited, session duration, traffic source). This data helps us improve content and performance.
• Advertising cookies: Google Ads conversion tracking measures the effectiveness of our advertising campaigns.
• Maps cookies: Google Maps embeds may set cookies to load and display the service area map.

You can control cookies through your browser settings. Disabling certain cookies may affect site functionality. You may also opt out of Google Analytics via the Google Analytics Opt-out Browser Add-on.

Data Retention

We retain your information for as long as necessary to fulfill the purposes described in this policy, including:

• Service records are retained for a minimum of 3 years for business and legal purposes
• Contact information associated with a completed job is retained in WorkIZ for ongoing account management
• Analytics data is retained per Google's standard retention settings (up to 26 months)
• You may request deletion of your personal data at any time (see Your Rights below)

Your Rights

You have the following rights regarding your personal information:

• Access: Request a copy of the personal information we hold about you
• Correction: Request that inaccurate information be corrected
• Deletion: Request that your personal data be deleted, subject to legal retention requirements
• Opt-out: Opt out of any marketing communications at any time
• Portability: Request your data in a portable format where technically feasible

To exercise any of these rights, contact us at the information below. We will respond within 30 days.

Security

We take reasonable steps to protect your information from unauthorized access, disclosure, or misuse. These measures include:

• HTTPS encryption on all pages and form submissions
• Cloudflare security layer on all web traffic
• Form submissions routed through a secure Cloudflare Worker — your data is never logged in transit
• Access to service records is limited to authorized personnel

No method of transmission over the internet is 100% secure. While we use commercially reasonable practices, we cannot guarantee absolute security of your information.

Third-Party Services

Our website integrates with the following third-party services, each governed by their own privacy policies:

• Google Privacy Policy — Analytics, Ads, Maps, Reviews
• Cloudflare Privacy Policy — CDN, security, form routing
• WorkIZ Privacy Policy — Job and customer management

We are not responsible for the privacy practices of these third-party services.

Changes to This Policy

We may update this Privacy Policy from time to time. When we do, we will update the "Last Updated" date at the top of this page. Continued use of our website after changes are posted constitutes your acceptance of the updated policy.

We encourage you to review this policy periodically.

Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or your personal data, please contact us: